Nurturing growth through continuous care
We are committed to continuous improvement across every aspect of our service delivery.
Effective governance is essential to the provision of safe and effective care services within Chosanta. To achieve this, those in leadership roles are expected and supported to:
Our quality assurance processes include regular care-related audits that aim to satisfy us as to the safety and wellbeing of the children, young people, and adults in our care. Our audits are based on relevant legislation, regulations and national standards and are carried out using comprehensive templates specifically developed to support this vital function.
Following each audit, our findings are discussed at length to ensure we fully understand and learn from mistakes we may have made and opportunities we may have missed. We then implement fully the recommendations that have been made to improve the care we provide.
Our services are subject to comprehensive registration processes, and our centres are routinely inspected by HIQA (Health Information and Quality Authority) and Tusla's Alternative Care Inspection and Monitoring Service (ACIMS).
While our inspection outcomes are positive, and our centres are registered without any quality or performance-related conditions, we never allow ourselves to become complacent about our work. Instead, we remain focused on and committed to improving the quality of care we provide every day.
We carry out regular Training Needs Analyses to help us determine the training our care teams may need to provide the highest quality of care possible to each child, young person and adult placed within our centres. From this analysis, a comprehensive Training Programme is developed and delivered across the service.
To ensure key processes are implemented consistently, our quality assurance team delivers training to our managers and care teams, which is followed by testing and retraining as needed. This training is provided in small groups to achieve positive training outcomes.
As an organisation that values care, partnership, and proficiency, we welcome every opportunity to learn about the quality of care we provide and how that care is experienced every day.
We have processes in place to actively seek out the views of the children, young people and adults in our centres and their families and the professionals who work with and represent them. We consistently receive feedback that is positive about the quality and warmth of the care we provide.
When we receive complaints, we work quickly and collaboratively to resolve and learn from them. Our senior management team meets regularly to review complaints with a view to ensuring they are responded to in an open, respectful, and timely manner.